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Type in your billing question or comment in the area below. If you are requesting a server cancellation or upgrade please make sure to include your server IP/port, your login and password, and the date at which you'd like to cancel or upgrade service (immediately, or end of month). Please note, immediate cancellations are subject to a $5 processing fee to issue the refund - you will receive a refund for what's left of the month, minus $5.